An overview on evpass becoming Shell
evpass is at an exciting turning point, becoming part of Shell. This significant development marks a milestone in our mission to advance electric mobility in Switzerland.
Information about the closure of the evpass app
What changes after 30.11.2025
After 30.11.2025, charging via the evpass app and the evpass charging card will no longer be possible.
evpass account will not be migrated. All personal data will be deleted after 31.12.2025, subject to statutory retention periods.
The evpass charging network will continue to exist and is now available via the Shell App. Register now and request your free charging card!
evpass EXPLORER subscription and credit
If your subscription expires before 30 November 2025, you can continue to use it normally until the end date. For durations beyond this, we will refund the unused months on a pro rata basis. Please note that we can only refund paid evpass subscriptions.
If you still have credit in your account, we ask you to please use it up by 30 November 2025.
How the refund works
Eaton Industries II GmbH will calculate the refund amounts for all affected user starting from 01.12.2025.
You will then receive a separate notification with instructions and further information on the payout from Eaton Industries II GmbH or a third-party provider.
Any remaining amount due to you will be refunded, provided you follow the instructions sent to you and respond within the deadline specified in the instructions. Failure to respond in time or to follow the instructions will be considered a waiver of the refund.
What is waiting for you in the Shell App
Shell App: your smart companion on the go
Charge, refuel, and enjoy exclusive offers – all in one single app. With just one login, you can easily access all Shell services.
Rapidly expanding charging network
Charge at an ever-growing number of Shell Recharge charge points with up to 300 kW and benefit from one of Switzerland’s largest roaming networks.
100% electricity from renewable sources ¹
Within the Shell Recharge network, you charge your EV using 100% electricity from renewable energy sources.¹
Recharge break with added value
Make your charging time more enjoyable with a visit to a Shell Shop. Enjoy a freshly brewed coffee, a tasty snack, or explore our wide range of on-site services.
Offers and more with Shell Recharge
Enjoy free coffee with Shell Recharge
Charge your EV at all Shell Recharge stations in Switzerland, and treat yourself to a free hot drink (coffee, tea or hot chocolate - size M) in the Shell Café during or after your charging process.
Promotion valid until 31.12.2026
Charge at lower price with the Shell Recharge e-Deal
Enjoy 25% lower charging rates and charge without transaction fees within the Shell Recharge network.
Frequently Asked Questions
Why is evpass being discontinued?
Why is evpass being discontinued?
The goal is to simplify the charging offering in Switzerland and make access to our network more efficient. Therefore, the Shell charging offering will soon be unified under a single Shell app.
When will evpass be discontinued and what will happen?
When will evpass be discontinued and what will happen?
evpass will be discontinued on 30 November 2025, along with the evpass app and the evpass charging card. In the future, the charging offering from evpass will be available through the Shell App.
Please note: Your account will not be migrated. All personal data will be deleted after 31 December 2025, subject to statutory retention obligations
Will the existing evpass infrastructure remain in operation?
Will the existing evpass infrastructure remain in operation?
The existing charging network will remain in place. In the future, the charging stations will appear in the Shell Recharge design.
Is there a new app and can I continue using my existing account?
Is there a new app and can I continue using my existing account?
In the future, the charging offering will be available via the Shell app. Unfortunately, your account will not be migrated, and you will need to register again. All existing customers will receive a loyalty voucher by email when they start using the new Shell app. If you do not receive this email, please check your spam folder.
What will happen to my data?
What will happen to my data?
All personal data will be deleted after 31 December 2025, subject to statutory retention obligations.
What will happen to my subscription / credit?
What will happen to my subscription / credit?
If your subscription expires before 30 November 2025, you can continue to use it normally until the end date. For durations beyond this, we will refund the unused months on a pro rata basis. Please note that we can only refund paid evpass subscriptions.
If you still have credit in your account, we ask you to please use it up by 30 November 2025.
How the refund works
Eaton Industries II GmbH, which handles invoicing on behalf of evpass, will calculate the refund amounts for all affected user starting from 01.12.2025.
You will then receive a separate notification with instructions and further information on the payout from Eaton Industries II GmbH or a third-party provider.
Any remaining amount due to you will be refunded, provided you follow the instructions sent to you and respond within the deadline specified in the instructions. Failure to respond in time or to follow the instructions will be considered a waiver of the refund.
How does the refund process for my subscription / credit work?
How does the refund process for my subscription / credit work?
Eaton Industries II GmbH, which handles invoicing on behalf of evpass, will calculate the refund amounts for all affected user starting from 01.12.2025.
You will then receive a separate notification with instructions and further information on the payout from Eaton Industries II GmbH or a third-party provider.
Any remaining amount due to you will be refunded, provided you follow the instructions sent to you and respond within the deadline specified in the instructions. Failure to respond in time or to follow the instructions will be considered a waiver of the refund.
Where can I get support if I have questions?
Where can I get support if I have questions?
Our evpass support team will assist you until 15 December 2025 at info@evpass.ch with any questions regarding the evpass app and your evpass account.
Disclaimer
Disclaimer
¹ The electricity used for charging is physically drawn from the general power grid. By purchasing guarantees of origin, Shell ensures that an equivalent amount of electricity from renewable energy sources is fed into the grid.
² Valid only at a Shell Recharge charging point located at one of the participating Shell stations in Switzerland.
Eligibility criteria: all customers charging via the Shell App or the Shell Hybrid Card.
Promotion period: the offer is valid from 01.05.2024 until 31.12.2026 inclusive.
Conditions: you must use the free Shell Recharge App. Show at the Shell Shop the ongoing or no more than 15 minutes completed charging session at the respective Shell Recharge station at the checkout.
Customers: any natural or legal person in Switzerland who enters into or has entered into a contractual relationship with Shell Recharge Solutions and Shell (Switzerland) AG.