Experiencing an issue at an evpass charging station? Or do you have other questions you’d like to ask?
Our support team will be happy to help! Use the numbers provided for speedy assistance. You can also find answers to frequently asked questions about our electric vehicle charging network. We’re here to help, whether it’s about charging station technology or your account.
*Free in Switzerland
Frequently Asked Questions
Why is evpass being discontinued?
Why is evpass being discontinued?
The goal is to simplify the charging offering in Switzerland and make access to our network more efficient. Therefore, the Shell charging offering will soon be unified under a single Shell app.
When will evpass be discontinued and what will happen?
When will evpass be discontinued and what will happen?
evpass will be discontinued on 30 November 2025, along with the evpass app and the evpass charging card. In the future, the charging offering from evpass will be available through the Shell App.
Please note: Your account will not be migrated. All personal data will be deleted after 31 December 2025, subject to statutory retention obligations
Will the existing evpass infrastructure remain in operation?
Will the existing evpass infrastructure remain in operation?
The existing charging network will remain in place. In the future, the charging stations will appear in the Shell Recharge design.
Is there a new app and can I continue using my existing account?
Is there a new app and can I continue using my existing account?
In the future, the charging offering will be available via the Shell app. Unfortunately, your account will not be migrated, and you will need to register again. All existing customers will receive a loyalty voucher by email when they start using the new Shell app. If you do not receive this email, please check your spam folder.
What will happen to my data?
What will happen to my data?
All personal data will be deleted after 31 December 2025, subject to statutory retention obligations.
What will happen to my subscription / credit?
What will happen to my subscription / credit?
If your subscription expires before 30 November 2025, you can continue to use it normally until the end date. For durations beyond this, we will refund the unused months on a pro rata basis. Please note that we can only refund paid evpass subscriptions.
If you still have credit in your account, we ask you to please use it up by 30 November 2025.
How the refund works
Eaton Industries II GmbH, which handles invoicing on behalf of evpass, will calculate the refund amounts for all affected user starting from 01.12.2025.
You will then receive a separate notification with instructions and further information on the payout from Eaton Industries II GmbH or a third-party provider.
Any remaining amount due to you will be refunded, provided you follow the instructions sent to you and respond within the deadline specified in the instructions. Failure to respond in time or to follow the instructions will be considered a waiver of the refund.
How does the refund process for my subscription / credit work?
How does the refund process for my subscription / credit work?
Eaton Industries II GmbH, which handles invoicing on behalf of evpass, will calculate the refund amounts for all affected user starting from 01.12.2025.
You will then receive a separate notification with instructions and further information on the payout from Eaton Industries II GmbH or a third-party provider.
Any remaining amount due to you will be refunded, provided you follow the instructions sent to you and respond within the deadline specified in the instructions. Failure to respond in time or to follow the instructions will be considered a waiver of the refund.
Where can I get support if I have questions?
Where can I get support if I have questions?
Our evpass support team will assist you until 15 December 2025 at info@evpass.ch with any questions regarding the evpass app and your evpass account.