Experiencing an issue at an evpass charging station? Or do you have other questions you’d like to ask?

The goal is to simplify the charging offering in Switzerland and make access to our network more efficient. Therefore, the Shell charging offering will soon be unified under a single Shell app.

evpass will be discontinued on 30 November 2025, along with the evpass app and the evpass charging card. In the future, the charging offering from evpass will be available through the Shell App.

Please note: Your account will not be migrated. All personal data will be deleted after 31 December 2025, subject to statutory retention obligations

The existing charging network will remain in place. In the future, the charging stations will appear in the Shell Recharge design.

In the future, the charging offering will be available via the Shell app. Unfortunately, your account will not be migrated, and you will need to register again. All existing customers will receive a loyalty voucher by email when they start using the new Shell app. If you do not receive this email, please check your spam folder.

All personal data will be deleted after 31 December 2025, subject to statutory retention obligations.

If your subscription expires before 30 November 2025, you can continue to use it normally until the end date. For durations beyond this, we will refund the unused months on a pro rata basis. Please note that we can only refund paid evpass subscriptions.

If you still have credit in your account, we ask you to please use it up by 30 November 2025. 

How the refund works

1. Eaton Industries II GmbH, which handles invoicing on behalf of evpass, will calculate the refund amounts for all affected user starting from 01.12.2025.

2. You will then receive a separate notification with instructions and further information on the payout from Eaton Industries II GmbH or a third-party provider.

3. Any remaining amount due to you will be refunded, provided you follow the instructions sent to you and respond within the deadline specified in the instructions. Failure to respond in time or to follow the instructions will be considered a waiver of the refund.

1. Eaton Industries II GmbH, which handles invoicing on behalf of evpass, will calculate the refund amounts for all affected user starting from 01.12.2025.

2. You will then receive a separate notification with instructions and further information on the payout from Eaton Industries II GmbH or a third-party provider.

3. Any remaining amount due to you will be refunded, provided you follow the instructions sent to you and respond within the deadline specified in the instructions. Failure to respond in time or to follow the instructions will be considered a waiver of the refund.

Our evpass support team will assist you until 15 December 2025 at info@evpass.ch with any questions regarding the evpass app and your evpass account.