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This significant development marks a milestone in our mission to advance electric mobility in Switzerland. \u003C/p\u003E\r\n","image":{"src":"https://www.evpass.ch/en_ch/about-us/shell/_jcr_content/root/main/section/page_header.shellimg.jpeg/1760134135414/uk-evp-10001-sin-evpass-banner-3840x960px-v02.jpeg","alt":"Banner showing the transition from evpass to Shell Recharge, connected by a curved arrow. 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Therefore, the Shell charging offering will soon be unified under a single Shell app.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/main/section_1181120484_c/revealer_copy/revealer_item_817971418","model":{"title":"When will evpass be discontinued and what will happen?","text":"\u003Cp\u003Eevpass will be discontinued on 30 November 2025, along with the evpass app and the evpass charging card. In the future, the charging offering from evpass will be available through the Shell App.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n Please note: Your account will not be migrated. All personal data will be deleted after 31 December 2025, subject to statutory retention obligations\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/main/section_1181120484_c/revealer_copy/revealer_item_1751781238","model":{"title":"Will the existing evpass infrastructure remain in operation?","text":"\u003Cp\u003EThe existing charging network will remain in place. In the future, the charging stations will appear in the Shell Recharge design.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/main/section_1181120484_c/revealer_copy/revealer_item_524966735","model":{"title":"Is there a new app and can I continue using my existing account?","text":"\u003Cp\u003EIn the future, the charging offering will be available via the Shell app. Unfortunately, your account will not be migrated, and you will need to register again. All existing customers will receive a loyalty voucher by email when they start using the new Shell app. If you do not receive this email, please check your spam folder.\u003Cbr\u003E\r\n\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/main/section_1181120484_c/revealer_copy/revealer_item_524966_585040307","model":{"title":"What will happen to my data?","text":"\u003Cp\u003EAll personal data will be deleted after 31 December 2025, subject to statutory retention obligations.\u003Cbr\u003E\r\n\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/main/section_1181120484_c/revealer_copy/revealer_item_524966","model":{"title":"What will happen to my subscription / credit?","text":"\u003Cp\u003E\u003Cbr\u003E\r\nIf your \u003Cb\u003Esubscription \u003C/b\u003Eexpires before 30 November 2025, you can continue to use it normally until the end date. For durations beyond this, we will refund the unused months on a pro rata basis. Please note that we can only refund paid evpass subscriptions.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cbr\u003E\r\nIf you still have \u003Cb\u003Ecredit \u003C/b\u003Ein your account, we ask you to please use it up by 30 November 2025. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow the refund works\u003C/b\u003E\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003Cli\u003E\u003Cp\u003E\u003Cb\u003EEaton Industries II GmbH\u003C/b\u003E, which handles invoicing on behalf of evpass, will calculate the refund amounts for all affected user starting from \u003Cb\u003E01.12.2025\u003C/b\u003E.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EYou will then receive a separate notification with instructions and further information on the payout from \u003Cb\u003EEaton Industries II GmbH\u003C/b\u003E or a \u003Cb\u003Ethird-party provider\u003C/b\u003E.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EAny remaining amount due to you will be refunded, provided you follow the instructions sent to you and respond within the deadline specified in the instructions. 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Failure to respond in time or to follow the instructions will be considered a waiver of the refund.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/main/section_1181120484_c/revealer_copy/revealer_item_524966_1484883603","model":{"title":"Where can I get support if I have questions?","text":"\u003Cp\u003EOur evpass support team will assist you until 15 December 2025 at info@evpass.ch with any questions regarding the evpass app and your evpass account.\u003Cbr\u003E\r\n\u003C/p\u003E\r\n"}}],"id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/main/section_1181120484_c/revealer_copy","model":{}}],"id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/main/section_1181120484_c","model":{"title":"Frequently Asked Questions"}},{"organism":"Container.Section","color":"brand3","children":[{"organism":"Container.List","children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/main/section_398822483_co/revealer_copy/revealer_item_copy_c","model":{"title":"Disclaimer","text":"\u003Cp\u003E¹ The electricity used for charging is physically drawn from the general power grid. By purchasing guarantees of origin, Shell ensures that an equivalent amount of electricity from renewable energy sources is fed into the grid.\u003Cbr\u003E\r\n\u003Cbr\u003E\r\n ² Valid only at a Shell Recharge charging point located at one of the participating Shell stations in Switzerland.\u003Cbr\u003E\r\n\u003Cb\u003EEligibility criteria:\u003C/b\u003E all customers charging via the Shell App or the Shell Hybrid Card.\u003Cbr\u003E\r\n\u003Cb\u003EPromotion period:\u003C/b\u003E the offer is valid from 01.05.2024 until 31.12.2026 inclusive.\u003Cbr\u003E\r\n\u003Cb\u003EConditions:\u003C/b\u003E you must use the free Shell Recharge App. Show at the Shell Shop the ongoing or no more than 15 minutes completed charging session at the respective Shell Recharge station at the checkout.\u003Cbr\u003E\r\n\u003Cb\u003ECustomers:\u003C/b\u003E any natural or legal person in Switzerland who enters into or has entered into a contractual relationship with Shell Recharge Solutions and Shell (Switzerland) AG.\u003Cbr\u003E\r\n\u003C/p\u003E\r\n"}}],"id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/main/section_398822483_co/revealer_copy","model":{}}],"id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/main/section_398822483_co","model":{}}],"id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"evpass","value":"https://www.evpass.ch/en_ch.html"},{"name":"About us","value":"https://www.evpass.ch/en_ch/about-us.html"},{"name":"evpass becomes part of Shell","value":"https://www.evpass.ch/en_ch/about-us/shell.html"}]},"id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.evpass.ch/en_ch/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/business/evpass/en_ch/about-us/shell/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"evpass becomes part of Shell","text":"As we transition, we want to keep you up to date to any changes and developments on this page. 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